Sets out the rules you must follow when using our websites and services. It also shows which order of precedence applies if the documents conflict.
1. Purpose
These Terms of Use set out the rules you must follow when using the websites operated by TTEN Teknoloji A.Ş. (“tten”) and the services offered through those websites. By continuing to use our websites, you are deemed to have accepted these terms. If you do not accept the terms, please do not use our websites.
This document does not apply on its own. The following documents form an integral part of these terms and are not repeated here:
The purposes for which you may not use the service and the measures applied in the event of a breach: Acceptable Use Policy
The purposes, legal grounds and collection methods for processing your personal data: KVKK Privacy Notice
Cookies and similar technologies: Cookie Policy
The general framework for the protection of your data: Privacy Policy
Service level and out-of-scope cases: Service Level Statement
In the event of a conflict between the documents, the following order applies: (1) the specific service agreement signed with you, (2) the Distance Sales Agreement and the terms in your order confirmation, (3) the Acceptable Use Policy, (4) these Terms of Use, (5) the other documents. In all matters concerning the processing of personal data, the KVKK Privacy Notice prevails.
2. Scope
These terms apply to the following domains operated by tten and to the services offered through them:
tten.net (marketing website)
store.tten.net (online sales)
core.tten.net (Core Panel, customer panel)
You are also subject to these terms when you access our services through programmatic interfaces (the api.tten.net Public API and the mcp.tten.net tten MCP Server). The usage limits of these interfaces are governed by the Acceptable Use Policy.
The terms apply regardless of whether you use the service on your own behalf or on behalf of the organization you represent.
3. Service provider
Trade name: TTEN Teknoloji A.Ş.
Tax office / number: Ziyapaşa / 8591442515
Trade registry number: 94489 (Adana)
MERSIS number: 859144251500001
Address: Cemalpaşa Mah. Gazipaşa Blv. No: 20/11 Seyhan / Adana
E-mail: [email protected]
Phone: 0850 307 31 31
4. Service content and changes
We may change the content, features and interfaces offered on our websites in order to improve them, remove part of them, or add new ones.
The continuity of the paid services you have purchased, planned maintenance notices and the rules applied in the event of an outage are governed not by this article but by the Service Level Statement and by your service agreement.
When we withdraw a package from sale, the period you have paid for continues to run as usual: your service continues on the same terms until the end of that period. At renewal, you choose the package that suits you from among the current ones. This rule rests on the same principle as the price of a paid period not changing during that period.
Suspension and termination arising from a breach are governed by section 14 of the Acceptable Use Policy, and the schedule for payment-related suspension and termination is governed by the Distance Sales Agreement.
5. User obligations
When using our websites and services, you are obliged to comply with the applicable legislation, the international conventions to which Türkiye is a party, and the rules of good faith. In particular:
You may not post content that is unlawful or constitutes a criminal offence.
You may not act in a manner that infringes the intellectual property rights of third parties.
You may not distribute malicious software or exploit security vulnerabilities.
You may not use the services contrary to their purpose or abuse them.
You may not act in a manner that prevents other users from benefiting from the services.
You are obliged to keep the username, password and access keys belonging to your account confidential. You are responsible for the transactions carried out through your account.
The legal and criminal responsibility for the transactions and actions you carry out through our websites rests with you.
Prohibitions specific to hosting and infrastructure use (unsolicited bulk e-mail, attack infrastructure, resource abuse and the like) are set out one by one not in this section but in the Acceptable Use Policy.
6. Commercial use
tten provides infrastructure services to corporate and professional users. You may use our services in your commercial activities and run your own products and services on them. The fact that use is commercial is not in itself a ground for restriction.
The limit of commercial use is the abuse prohibitions defined in the Acceptable Use Policy. If you offer the service to your own customers (reselling, hosting resale, providing an application service), you are obliged to ensure that your own users also comply with these rules.
7. Intellectual property rights
All content, design, logos, trademarks, software and similar materials on our websites belong to tten or to the third parties that license them. These materials are protected under Law No. 5846 on Intellectual and Artistic Works (Fikir ve Sanat Eserleri Kanunu) and other relevant legislation.
The unauthorized use, copying, reproduction, modification, publication or distribution of this content is prohibited.
You own the content and data that you host on our services. tten makes no claim of ownership over that content.
8. Processing of personal data and cookies
We process your personal data in accordance with the Personal Data Protection Law No. 6698 (KVKK). Which data we process for which purpose and on which legal ground, with whom we share it, and how you may exercise your rights are explained in the KVKK Privacy Notice.
For cookies and similar technologies see the Cookie Policy, and for the general framework see the Privacy Policy.
9. Third-party links
Our websites may contain links (hyperlinks) to websites, applications and platforms that are operated by third parties and whose content is not controlled by us. tten only provides access to these sites. It is not responsible for their content or privacy practices.
10. Currency of information and limits of liability
We exercise due care to ensure that the information on our websites is accurate and up to date. Nevertheless, the information may lag behind actual changes or contain discrepancies. The feature and price information on the marketing pages is not a binding offer. What is binding is the agreement and order information you approve at the time of purchase.
The availability of paid services is governed by the Service Level Statement. That statement does not establish a service credit or compensation regime (statement section 3.3).
11. Suspension and termination of the service
The measures applied in the event of a breach of these terms or of the Acceptable Use Policy (warning, partial restriction, suspension, termination), the order of those measures, and the cases of suspension without awaiting a warning are governed by section 14 of the Acceptable Use Policy.
12. Purchase, payment and right of withdrawal
Purchases made through store.tten.net are governed by the following documents. These documents are presented to you during the order flow and your approval is obtained. The current versions of the documents are always published in the Legal section of our website:
Terms of sale, payment, invoicing, suspension and termination: Distance Sales Agreement
Pre-order information: Preliminary Information Form
Right of withdrawal and refund terms: Right of Withdrawal and Refunds
Delivery of the service and how refunds work: Delivery and Refund Terms
13. Changes to the terms
We may update these terms due to changes in legislation and updates to our services. The current version is always published on this page, and the last update date appears at the beginning of the document. Changes take effect at the moment they are published.
An increase in the price of paid services, however, takes effect not upon publication but upon notice: a price increase is notified to your registered e-mail address at least 15 days before it takes effect. The price of the period you have paid for does not change during that period. The new price is applied at the next renewal at the earliest.
Material changes that have adverse consequences for you take effect not upon publication but upon notice: we also notify you of such changes at your registered e-mail address at least 15 days before they take effect. If you do not accept the new terms, you may terminate your service before they take effect.
14. Governing law and competent courts
These terms are governed by the laws of the Republic of Türkiye. The courts and enforcement offices of Adana have jurisdiction over disputes arising from these terms.
If you receive the service as a consumer, this jurisdiction clause does not limit your means of recourse: under Consumer Protection Law No. 6502 (Tüketicinin Korunması Hakkında Kanun), your right to apply to the consumer arbitration committees, according to the monetary thresholds, or to the consumer court of your place of residence or of the place where the transaction was carried out is reserved.
15. Miscellaneous provisions
The relationship between the parties is determined by these terms and by the service agreement signed, if any.
If any provision of these terms is held invalid, this does not affect the validity of the remaining provisions. The invalid provision is deemed replaced by the valid provision closest to its purpose.
Failure to exercise a right does not mean that the right has been waived.
16. Contact
You may send your questions about these terms to [email protected] or call 0850 307 31 31.