This is the agreement concluded between you and tten when you place an order. It governs the parties, the scope of the service, the payment and invoicing terms, the right of withdrawal and the dispute resolution route.
Article 1 — Parties
1.1 SELLER
Trade name: TTEN Teknoloji A.Ş.
Address: Cemalpaşa Mah. Gazipaşa Blv. No: 20/11 Seyhan / Adana
Tax office / number: Ziyapaşa / 8591442515
Trade registry number: 94489 (Adana)
MERSIS number: 859144251500001
E-mail: [email protected]
Phone: 0850 307 31 31
Referred to in this agreement as the “SELLER” or “tten”.
1.2 BUYER
Full name / Trade name: The name you provide at the time of purchase
Address: The address you provide at the time of purchase
Tax office and number / Turkish ID number: The information you provide at the time of purchase
E-mail: The e-mail address registered to your account
Phone: The phone number you provide at the time of purchase
This information is entered by the BUYER when creating an account on store.tten.net and is recorded in the order record. Referred to in this agreement as the “BUYER” or the “Customer”.
Article 2 — Subject of the agreement
The subject of this agreement is the determination of the rights and obligations of the parties in connection with the provision of the cloud infrastructure service subscription ordered electronically by the BUYER through store.tten.net.
The agreement is concluded when the BUYER reads and approves this text and the Preliminary Information Form electronically during the order.
Article 3 — Nature of the service
3.1 Description of the service
The SELLER provides infrastructure services (IaaS). Virtual servers and a resource pool are allocated to the BUYER. The BUYER runs the operating system and applications of its choice on these resources.
The management interfaces provided to the BUYER as part of the service:
Core Panel (core.tten.net): creating, resizing and deleting servers, defining firewall rules, viewing and restoring backups.
Public API (api.tten.net): the programmatic equivalent of the operations that can be performed in the panel.
tten MCP Server (mcp.tten.net): infrastructure management through the BUYER’s own artificial intelligence agent.
3.2 Infrastructure characteristics
The network model varies by product. In the Virtual Data Center service, servers run within an isolated VLAN dedicated to the BUYER. In the Cloud Server service, the server runs on its own with its own public IP address. There is no isolated VLAN and no local network between servers. In both products, servers are located behind the tten firewall, ports are closed by default, and the BUYER defines the ports to be opened to the outside on a self-service basis.
The infrastructure is hosted in Türkiye. In the Virtual Data Center service, servers run at the data center service points in Istanbul and Ankara. The Cloud Server service is offered in Istanbul.
Backup coverage varies by product: in the Virtual Data Center service, each server is backed up automatically every day and the backups are retained for 7 days. In the Cloud Server service, backup is an optional additional service. When it is added to the package, a backup is taken automatically every day and retained for 3 days. Backups are viewed through the Core Panel, restored as a new server, or individual files are recovered from them.
A snapshot is not a backup. A snapshot is a rollback point taken before a change and is deleted automatically after 24 hours.
Activity records cover the operations carried out through the Core Panel and the Public API. Sessions inside the server and application logs are within the BUYER’s layer and are not recorded by the SELLER.
3.3 Service level
The SELLER’s infrastructure operates at an annual availability (uptime) level of 99.99%. The layer within scope (statement section 1.3), the nature of the statement (section 3.3) and the out-of-scope cases (section 4) are governed by a separate document, the Service Level Statement. The statement forms an integral part of this agreement and is not repeated here.
This statement does not establish a service credit, penalty or compensation regime. The BUYER’s rights arising from the general provisions of law are reserved.
3.4 Limits of responsibility (technical layer)
The division of technical responsibility between the parties is as follows: the infrastructure belongs to the SELLER, and the operating system and everything above it belong to the BUYER.
Physical hardware, virtualization, power, cooling, physical security: SELLER
The tten firewall infrastructure, BGP internet connectivity and, in the Virtual Data Center, the isolated VLAN: SELLER
Taking and retaining automatic backups: SELLER
Restarting the virtual server on healthy hardware in the event of a hardware failure: SELLER
Which port is opened to the outside (port forwarding rule): BUYER
Operating system updates and security hardening: BUYER
Installed services, applications and application data: BUYER
User, SSH key and password management inside the operating system: BUYER
Which backup is restored and when: BUYER
The detailed matrix is set out in the Shared Responsibility Model document.
If the BUYER wishes to transfer the management of the operating system and the layers above it to the SELLER, this is a separate service subject to a separate agreement (Managed Services).
Article 4 — Term, commencement and renewal of the service
4.1 Term
The service is provided for the term of the package selected by the BUYER (monthly or yearly). There is no long-term commitment.
4.2 Commencement
The service begins once the payment is approved and the resources are allocated to the BUYER’s account. Servers are created by the BUYER through the Core Panel and become ready for use within minutes.
4.3 Renewal
At the end of the period, the service renews automatically and a renewal invoice is issued. The BUYER may stop automatic renewal through the Core Panel at any time up to the moment of renewal, without being subject to any notice period. The service continues until the end of the period paid for. Cases of termination other than stopping renewal are governed by Article 9.
4.4 Trial period
The trial is free of charge for 7 days for the Cloud Server and tten MCP Server products, for the packages indicated on the relevant product page. Which packages the trial covers is shown on the relevant product page. At the start of the trial, 1 TL is charged to the card for verification purposes and is refunded automatically. As required by legislation, an invoice is also issued for this amount. The first invoice is issued at the end of the trial period.
Article 5 — Fees, payment and invoicing
5.1 Pricing model
Payment is made in advance for each period: the BUYER pays first and uses afterwards.
The monthly fee is fixed within the package limits. The BUYER distributes the resources within the package among its servers as it wishes. Creating or deleting a server does not change the invoice.
Items outside the package limits are charged separately. Additional service items and their unit prices are not listed in the agreement. They are shown in the current price list and appear in the order summary.
The BUYER may upgrade or downgrade the package at any time. The new price is displayed in the panel before the operation is confirmed.
The price of the period paid for does not change during that period. An increase in the list price is applied at the next renewal at the earliest and is notified to the BUYER’s registered e-mail address at least 15 days before it takes effect (Article 16).
5.2 Taxes
The amounts in the price table are exclusive of VAT. VAT is added at the time of payment. The VAT rate applied is the rate in force on the invoice date.
5.3 Currency
Prices are displayed in USD. Collection is made in Turkish lira. The USD amount is converted into Turkish lira at the foreign exchange selling rate of the Central Bank of the Republic of Türkiye applicable at the time of invoicing.
5.4 Payment methods
Accepted payment methods: credit card and bank transfer/EFT.
Credit card payments are collected through the payment infrastructures of PayTR Ödeme ve Elektronik Para Kuruluşu A.Ş. and iyzi Ödeme ve Elektronik Para Hizmetleri A.Ş. The BUYER’s card details are not stored in the SELLER’s systems.
5.5 Invoicing
The invoice is issued electronically and sent to the e-mail address registered to the BUYER’s account. The invoice type (e-invoice / e-archive) is determined according to the BUYER’s tax status.
5.6 Unpaid amounts
The payment schedule works as follows:
The renewal (proforma) invoice is issued 7 days before the end of the service period and is sent to the BUYER.
If the invoice is not paid by the end of the period, the service is kept open for a further 7 days from the end of the period.
If payment has still not been made at the end of that period, the service is suspended.
If payment is not made within 7 days of suspension, the service and the BUYER’s data (including backups) are deleted (Article 9.3).
Example: if the last day of the period is the 10th of the month, the proforma is issued on the 3rd. If it is not paid by the 17th, the service is suspended and is deleted on the 24th.
5.7 Default interest
In the event of late payment, default interest at the statutory rate is applied to the overdue amount. No separate rate is set in the agreement.
Article 6 — Obligations of the SELLER
The SELLER provides the service that is the subject of the agreement with the characteristics defined in Article 3.
The SELLER operates the layers shown as belonging to it in Article 3.4 and monitors those layers 24/7.
In the Virtual Data Center service, the SELLER backs up servers every day and retains the backups for 7 days. In the Cloud Server service, backup is an optional additional service. When the BUYER adds it to the package, a backup is taken every day and retained for 3 days.
The SELLER provides infrastructure availability within the framework defined in the Service Level Statement.
The SELLER processes the BUYER’s personal data within the framework set out in the Data Processing Agreement (DPA) and the KVKK Privacy Notice.
The SELLER gives notice of planned maintenance work at least 48 hours in advance by e-mail and a Core Panel announcement (Service Level Statement section 4.1).
The SELLER does not access the data inside the BUYER’s servers. The exceptional cases in which access is required are governed by the DPA.
The SELLER does not store the BUYER’s passwords.
Article 7 — Obligations of the BUYER
The BUYER is responsible for the accuracy and currency of the information provided when opening the account.
The BUYER is responsible for the security of the access credentials belonging to its account (password, API key, SSH key). Transactions carried out with these credentials are attributed to the BUYER.
The BUYER manages the layers shown as belonging to it in Article 3.4: operating system updates, security hardening, the services it installs and its application data.
The BUYER uses the service in accordance with the Acceptable Use Policy (AUP). The AUP forms an integral part of this agreement. The prohibited uses (AUP sections 5-12), tten’s authority in the event of a breach (section 14) and the reporting channel and response process (section 15) are governed by the AUP and are not repeated here.
The BUYER is solely responsible for the content it hosts on the infrastructure and for that content’s compliance with legislation.
The BUYER pays the fees in the manner set out in Article 5.
If the BUYER has additional needs regarding the backup of its own data, it meets those needs within its own layer. There is no retention commitment beyond the backup service provided by the SELLER (Articles 3.2 and 6.3). The limits of the backup service (the absence of a restore-time commitment, corrupted backups, deletion at the end of the service) are governed by AUP section 13.5.
Article 8 — Suspension of the service
The SELLER may suspend the service in whole or in part in the following cases:
Non-payment: at the end of the period set out in Article 5.6.
Breach of the AUP: in the cases of prohibited use defined in the Acceptable Use Policy. The scope of the suspension and whether prior notice will be given are governed by AUP section 14.
An urgent threat to the infrastructure or to the service of other customers: in this case, suspension may be applied without awaiting notice and the BUYER is informed as soon as possible.
A decision of a competent authority: where there is a decision that must be complied with under the legislation.
A suspended service is reactivated free of charge once the reason for the suspension has been removed (payment of the debt or remedy of the breach). No separate reactivation fee is charged. The service fee continues to accrue throughout the suspension period.
Article 9 — Termination
9.1 Termination by the BUYER
The BUYER may end its subscription by stopping automatic renewal through the Core Panel (Article 4.3). The service continues until the end of the period paid for and ends automatically at the end of that period. Whether a refund is made for a period paid in advance and not used is governed by the Right of Withdrawal and Refunds document.
9.2 Termination by the SELLER
The SELLER may terminate the agreement in the following cases: (a) in the event of non-payment, at the final step of the schedule in Article 5.6 (7 days after suspension), (b) in the event of a breach of the AUP, if the breach is not remedied within 14 days of suspension (AUP section 14.3). Notice of termination is sent to the BUYER’s registered e-mail address.
9.3 Data after termination
In the event of termination due to non-payment, the BUYER’s data (including backups) is deleted 7 days after suspension, in accordance with the schedule in Article 5.6.
In the event of termination by the BUYER, the SELLER does not commit to any retention period. Upon the end of the service, the resources and backups are decommissioned (AUP section 13.5). A BUYER that needs its data is advised to submit its disk image request before the service ends.
The BUYER may request delivery of the disk image before the service ends. The disk image is delivered in VMDK format upon request. There is no self-service export. The request is made through a Core Panel support ticket. The SELLER does not commit to a numeric delivery time.
The personal data dimension of the obligation to return and delete data is governed by Article 11 of the Data Processing Agreement (DPA).
Article 10 — Right of withdrawal
The scope, duration and exercise of the right of withdrawal and the exception applied to digital services are governed by the Right of Withdrawal and Refunds document. That document forms an integral part of this agreement.
Article 11 — Protection of personal data
The personal data processing relationship between the SELLER and the BUYER is governed by the Data Processing Agreement (DPA). The data that the SELLER processes in its own capacity as data controller is explained in the KVKK Privacy Notice.
Article 12 — Intellectual property
The rights to the Core Panel, the Public API, the tten MCP Server and all related software, interfaces and documentation belong to the SELLER. This agreement grants the BUYER only a non-exclusive, non-transferable right of use, limited to the term of the agreement, that is necessary for using the service.
The licenses for the operating system and all software installed by the BUYER on its server belong to the BUYER. The SELLER is not responsible for the license compliance of the software used by the BUYER.
The rights to the data, applications and content hosted by the BUYER on the infrastructure belong to the BUYER. The SELLER claims no right over this content other than for the provision of the service.
Article 13 — Force majeure
Events that develop beyond the control of the parties and cannot be prevented with reasonable care (natural disaster, war, mobilization, epidemic, widespread power or communications infrastructure outage, decision of a competent authority) are deemed force majeure. Obligations are suspended for the duration of the force majeure event.
If the force majeure event continues uninterrupted for more than 30 days, either party may terminate the agreement. In this case, the amount corresponding to the period paid in advance by the BUYER and left unused is refunded on a pro rata daily basis.
Article 14 — Limitation of liability
The general provisions of law apply to the liability of the parties. This agreement does not establish a liability cap, penalty or compensation regime. The mandatory provisions of the law are reserved.
Article 15 — Notices
Notices between the parties are sent to the e-mail address registered to the BUYER’s account and to the SELLER’s address [email protected]. The BUYER is obliged to keep its e-mail address up to date.
Announcements concerning the service may also be published through the Core Panel.
Article 16 — Amendment of the agreement
The SELLER may make changes to the scope of the service and to the terms of this agreement. The current text of the agreement is published on the website and takes effect upon publication. Price increases are notified to the BUYER’s registered e-mail address at least 15 days before they take effect. The price of the period paid for does not change during that period (Article 5.1). A BUYER that does not accept a change may leave at the end of the period by stopping automatic renewal (Article 4.3).
Material changes that have adverse consequences for the BUYER are likewise notified to the BUYER’s registered e-mail address at least 15 days before they take effect.
Article 17 — Assignment
The BUYER may not assign its rights and obligations arising from this agreement to a third party without the SELLER’s written consent.
Article 18 — Evidential agreement
The parties agree that, in disputes arising from this agreement, the SELLER’s system records, the Core Panel and Public API activity logs, electronic correspondence and invoice records constitute evidence. The scope of the activity logs is limited to the Core Panel and the Public API. Sessions inside the server and application logs are not kept by the SELLER. The provisions of the Code of Civil Procedure (Hukuk Muhakemeleri Kanunu) concerning the requirement of proof by deed are reserved.
Article 19 — Resolution of disputes
The courts and enforcement offices of Adana have jurisdiction over disputes arising from this agreement.
If the BUYER is acting as a consumer, this provision does not limit its means of recourse: under Law No. 6502, its right to apply to the consumer arbitration committees, according to the monetary thresholds, or to the consumer court of its place of residence or of the place where the transaction was carried out is reserved.
Article 20 — Entry into force
This agreement consists of 20 articles. It enters into force between the parties upon the BUYER’s electronic approval of the order on store.tten.net and the completion of payment.
The permanent publication address of the agreement is the Legal section of tten.net. The store.tten.net payment step links to this text and obtains approval there.
The BUYER acknowledges that, before confirming the order, it read the Preliminary Information Form and that a copy of this agreement was sent to it by e-mail and through the Core Panel.
Date of agreement: Date of purchase
Related documents: Preliminary Information Form · Right of Withdrawal and Refunds · Delivery and Refund Terms · Service Level Statement · Acceptable Use Policy · Data Processing Agreement · KVKK Privacy Notice · Terms of Use